--- title: "Log in to Smartly" slug: "log-in-to-smartly" updated: 2026-02-24T09:45:51Z published: 2026-02-24T09:45:51Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.smartly.io/llms.txt > Use this file to discover all available pages before exploring further. # Log in to Smartly You can log in to [Smartly](https://app.smartly.io/) with an email address (which is your username) and a password, or using single sign-on (SSO). When you log in for the first time, use the invitation link in your email. > [!NOTE] > **Note** > > We currently only support the Google Chrome browser. ## Set up your Smartly account You will have received an email invitation to Smartly. You can sign up using either SSO or an email address and password. If your company offers both options, we recommend using SSO. ### Sign up with SSO 1. Go to your email and click the signup link. 2. Click **Continue with [Your SSO name]**. 3. Follow the instructions to sign in with your SSO provider. After signing in, you are redirected back to Smartly. 4. Click **Accept invite**. 5. Read the [terms of use](https://www.smartly.io/termsofuse) and [privacy policy](https://smartly.io/privacy-policy), and click **Agree and Proceed**. Your user account is now created, and the Smartly app home page will show. > [!TIP] > Tip! > > Bookmark the Smartly Home page. You can’t use the invitation link again to log in again, so this helps you to find the site. ### Sign up using email address and password 1. Go to your email and click the signup link. 2. Define a password that meets our [password policy requirements](/v1/docs/password-policy). 3. Click **Continue**. 4. Read the [terms of use](https://www.smartly.io/termsofuse) and [privacy policy](https://smartly.io/privacy-policy), and click **Agree and Proceed**. 5. Fill out the brief starting survey and click **Submit**. Your user account is now created and the Smartly app home page opens. As the next steps, we recommend setting up your user account settings on the profile page: - If you signed up using an email address and password, [enable multi-factor authentication](/v1/docs/enable-multi-factor-authentication-mfa) - (*We strongly recommend this to keep your account more secure).* - If you signed up using SSO, we recommend enabling multi-factor authentication in your SSO IDP provider's systems. ## Logging in ### Logging in with SSO If your company has SSO login in use (a company admin needs to set it up in the Smartly app), use the credentials provided by your SSO identity provider (such as Google, Microsoft, or Okta). #### Before you start - Complete the [first-time user account setup](/v1/docs/log-in-to-smartly#logging-in-for-the-first-time). - Check that SSO login is enabled in your Smartly user account settings: - Go to **My Profile** **>** **Account security**,****and under**Single sign-on**, check that your user account is linked to your company's SSO configuration. - If SSO login is not linked, click on **Link new SSO** identity to start linking your user account to your company's SSO configuration. ![](https://cdn.document360.io/2244e90b-7aef-4bed-af21-d208d1b9e768/Images/Documentation/single_sign_on(1).png) #### Find your login URL To make sure you can find your Smartly login URL in the future, when you’re logged in, find and bookmark the URL: In the main navigation, click **your name >** **My profile > Account security** and look under Single sign-on. #### Log in with SSO 1. Go to your login URL. It’s in the format **sso.smartly.io/[company name]**. 2. Follow the instructions to sign in provided by your SSO provider. After signing in, the Smartly app home page opens. ### Log in with email address and password If your company has Smartly authentication in use, you can log in with your email address and password. #### Before you start complete the [first-time account setup](/v1/docs/log-in-to-smartly#set-up-your-smartly-account). #### Log in with a email address and password 1. Go to [app.smartly.io](https://app.smartly.io). 2. Enter your email address and password. - The email address is the one you have defined in your user account settings. 3. Click **Sign in**. 4. If you have [enabled multi-factor authentication](/v1/docs/enable-multi-factor-authentication-mfa), depending on the multi-factor option enabled you will have to complete one extra verification step. Once this is completed, proceed to the Smartly app by clicking **Login**. ## Invited to Smartly but you're already a user? If you already have a Smartly user account but received an email invitation regardless, you can't create a new account with the same email address. ### If you’re a user with an email and password login 1. In the invitation email, click the **Accept Invite**link. 2. Under Continue button, next to “Already have an account“, click **Log in**. 3. Log in with your existing email/password credentials. ### If you’re a user with a SSO login 1. In the invitation email, click the **Accept Invite**link. 2. Click **Continue with [YOUR SSO NAME]**. ## Reset your password If you’ve forgotten your password, click **Forgot password** to reset it. You’ll receive a login link in your email. ## Problems logging in? If you’re getting authentication errors when signing in, here are a things you can try: - Use the direct login link: [https://login.smartly.io.](https://login.smartly.io.) - Check if your company has SSO enforcement enabled. If yes, [log in with SSO](/v1/docs/log-in-to-smartly#logging-in-with-sso). If you can’t resolve your login issues, send email to support@smartly.io and we’ll help.